Hey everyone, I’m in a bit of a pickle and could really use some help navigating the refund process with Turkish Airlines. So, here’s the deal: I had to scrap my international trip because of a legit medical emergency. I did all the right things by sending over all the required docs to Turkish Airlines. They even shot me an email confirming a full refund to my TK Wallet, sweet right? But then things took a turn. They hit me up asking for more paperwork, like proof of payment, which I promptly sent over. And then… nothing. No word for days, even after I hounded them with follow-ups. Talk about a major bummer.
I finally caved and called their customer service hotline. The rep on the other end dropped the bomb that I should cancel the tickets to avoid being labeled a “no show.” So, I went ahead and did just that, following their advice to the letter. Fast forward to now, Turkish Airlines is singing a different tune. They’re saying no refund for me because I canceled the flights – despite the fact that I only did it because they told me to. Seriously, the whole situation is one big mess and I don’t know which way is up.
I’ve got all the emails and screenshots to back up my story, but I’m at a loss on what to do next. Has anyone been through this wringer before and come out on top? Should I be reaching out to a bigwig at Turkish Airlines, hitting up a consumer protection agency, or maybe even taking my case public on social media? I’m open to any and all advice right now. Thanks a bunch in advance for any help you can offer.