So, I had this trip planned to the UK for my summer vacation, and I knew I’d be doing a lot of driving. About three months ago, I had booked a BMW 5 series Touring from Sixt in Birmingham for less than GBP 1100 for a 9-day rental. This included a one-way rental up to northern Scotland, a premium location fee (couldn’t find the Touring elsewhere), unlimited mileage, and 0 excess insurance. I prefer paying upfront to avoid any hassle later on.
When the rental day arrived in July, I went to Sixt, only to be told that the BMW Touring I had booked wasn’t available, despite me messaging them in advance. I needed trunk space for four suitcases, so I needed a suitable alternative. They offered me a Mercedes GLE 400, which I had rented before and knew could handle the four suitcases, although I’d have to play a bit of Tetris to fit them in. However, since it was a ‘choice rental,’ they wanted to charge me GBP 1700.
I mentioned my organization-based Platinum status to the Sixt representative, who then offered me an upgrade to a Volvo XC60 for GBP 1470. Eventually, I was upgraded to the Mercedes GLE. My entire trip depended on having the right car for the road trip, so I took what I could get. I ended up driving over 1200 miles in six days because it was cheaper than taking trains, which would have cost me more than GBP 1100.
After returning the rental, I received my invoice from Sixt, which showed the Mercedes GLE in the same class category as the BMW Touring. I contacted Sixt through their online chat and explained the situation, sharing my invoices with them. I pointed out their clause that entitles customers to an upgrade if their booked car is unavailable, especially considering my Platinum status. Within an hour, Sixt adjusted my rental price back to below GBP 1100.
In short, Sixt initially tried to overcharge me for the rental, but thanks to the help of their customer service team, I was able to get the amount corrected and avoid unnecessary extra costs.