Hey there! So, I recently had a total nightmare dealing with Royal Air Maroc and Chase Sapphire’s travel insurance, and I’m in desperate need of some advice. Here’s what went down: My checked bag went missing for a painful 6 days during a RAM flight back in September. Of course, I had to scramble and buy clothes, toiletries, and even a duffel bag in Marrakech to survive. The worst part? Some of the stuff I bought was from these tiny markets that don’t give out receipts. But hey, I made sure to snap photos, keep the tags, and hold onto my ATM withdrawal records like a champ.
So, my journey started in Paris and ended in Marrakech, and I call sunny California home. And here’s the kicker – I booked this fiasco of a flight with my trusty Chase Sapphire Reserve credit card. Fast forward to when my bag finally made its grand (but battered) entrance – the handle was on its last legs, the wheels were wobbly, and my fancy leather toiletry kit and beloved electric razor were in ruins. I wasted no time and filed a claim with Royal Air Maroc pronto. But let’s just say they were slower than a snail on a leisurely Sunday stroll. Two and a half months later, they offered me a measly $115, which didn’t even begin to cover my expenses or the damage.
In a last-ditch effort, I also turned to Chase Sapphire’s insurance, hoping for a miracle. But guess what? It’s been a never-ending saga of them asking for more and more, or worse, demanding things that don’t even exist. And here I am, stuck in limbo with no resolution in sight. So, my burning question is – has anyone out there managed to make RAM cough up for a proper Montreal Convention claim, or cracked the code to get Chase’s insurance (Assurant) to actually wrap up a baggage delay claim? Should I take this fight to consumer authorities or aviation bigwigs, or maybe you’ve got a genius idea up your sleeve? Seriously, any advice or tales of similar struggles would be a godsend at this point. Thanks a million in advance!