resolution” was.
I recently took a trip to Heidelberg, Germany, and rented an Airbnb listing from a British couple. Unfortunately, the listing wasn’t as described; it had a broken heater and was situated on an uneven, steep hill. Despite this, I decided to let it slide.
Five days after I checked out of the accommodation, I received an email from Airbnb that my account access had been limited while they conducted a review. This was a complete shock to me, and I was informed that any upcoming reservations may have to be cancelled as a precaution.
The email included questions about whether I was involved in any drug-related incident, if I remembered any drug or drug paraphernalia being left in the listing, or if I had left anything in the listing that might have been perceived as drugs or paraphernalia. As someone who doesn’t use drugs and only carries over-the-counter medication for colds and allergies while travelling, I was completely taken aback by these accusations.
When I contacted Airbnb to open a counter case for these false accusations, I was told I couldn’t because it had already been ‘resolved’. I don’t even know what the final resolution was.
I’m disappointed that this happened after such a positive experience with Airbnb. I don’t understand why the host felt the need to make these false accusations, especially when my stay at the property had been hassle-free and I had left the place in perfect condition. It’s frustrating that my account has been restricted and that I still don’t know what the outcome from the investigation was.